Privacy Policy

Legal

What Smart Apartment Care collects, why, who can see it, and how to get it removed.

Last updated: 17 August 2026 Applies to: the Smart Apartment Care mobile app (com.sac.fm) and admin console Contact: smartapartmentcare@yahoo.com

1. Who we are

Smart Apartment Care ("SAC", "we") provides facility management software to apartment societies and gated communities. Your society, not SAC, decides who joins it, what charges are raised and who sits on its committee. We hold and process that information on the society's behalf, and we use it to run the service you are using — nothing else.

2. What we collect

We collect only what the app needs to do its job. We do not collect location, advertising identifiers, browsing history, or biometrics, and there is no advertising SDK in the app.

Category	What it includes	Why we need it
Account	Name, mobile number, email address, password (stored only as a one-way hash), profile photo, the role you hold in your society	To sign you in and show you the right society
Property	Society, block, flat number, and whether you are its owner, tenant or care taker	To raise the right charges against the right flat and show you your own
Payments	Charges raised, amounts paid, payment date, mode and reference number, receipts and vouchers, rent agreements and rent payments	To keep the society's accounts and issue you a receipt
Community records	Complaints you raise, meeting and document records, poll votes, visitors expected at your flat, incidents reported	To run the day-to-day business of the society
Staff records	For society employees only: attendance, salary, bank account and statutory identifiers	To run payroll. Visible only to the society owner and its admins
Device	A push notification token issued by Google Firebase	To deliver notifications. It identifies the app install, not you

Permissions the app asks for

Camera — used to scan the QR tags on society equipment and to attach a photo to a flat, a bill or an incident. Photos are uploaded only when you choose to attach one. We never access the camera in the background.
Contacts — used only when you tap to pick someone from your phone book while adding a visitor or a society contact. Only the entry you pick is read, and only its name and phone number are saved. We do not upload, scan or store your address book.
Notifications — used to tell you about a new charge, a reply to your complaint, a visitor at the gate or a job assigned to you. You can turn these off in your device settings.

3. Who can see your information

Inside your society, what a person can see depends on the role their committee has given them, and it is enforced by the server rather than hidden in the app:

You see your own flats, charges, payments, receipts and complaints.
Committee members see the areas their role carries — a treasurer given Banks and Bills sees those and not the visitor register.
Society owners and admins see the society's full records. Salary and bank details are restricted to them alone and are hidden from everyone else, including the rest of the committee.
Security staff see the visitor register they keep and nothing about your accounts.
A tenancy — the rent, the deposit and the payments against it — is visible to the flat's owner, to the society's owner and admins, to the tenant named on the agreement, and to the flat's care taker where one is appointed, because collecting the rent is often their job. Nobody else in the society sees what a flat is let for.

We do not sell your information, and we do not share it with advertisers. We share it outside SAC only with the service providers that make the app work:

Google Firebase Cloud Messaging — delivers push notifications. It receives the notification and your device token, not your society's records.
Our email provider — delivers payment receipts, password resets and account mail to your address.
Our hosting and storage providers — run the database and hold uploaded documents, photos and receipt PDFs.

We will also disclose information where the law requires it, and we will tell you unless we are legally prevented from doing so.

4. Where it is kept, and for how long

Records are held in a managed database, and documents, photos and receipt PDFs in object storage. Traffic between the app and our servers is encrypted with HTTPS, passwords are stored as one-way hashes and are never readable by us or by your committee, and every request is checked against your role before it returns anything.

Financial records — charges, payments, receipts and vouchers — are kept for eight years, because a society is required to be able to produce its accounts. Everything else is kept while your account is active in a society and for 90 days after it is removed, after which it is deleted or anonymised. Notifications are kept for one year.

5. Your rights

You can ask us to:

Show you a copy of what we hold about you.
Correct anything that is wrong — most of it you can edit yourself in the app.
Delete your account and personal information. Note that entries which form part of the society's accounts — a payment you made, a charge raised against your flat — are kept for the retention period above, since removing them would leave the society's books wrong.
Withdraw a permission at any time in your device settings. The features that use it stop working; the rest of the app carries on.

Write to smartapartmentcare@yahoo.com and we will respond within 30 days. Your society's committee can also remove you from the society directly.

Deleting your account: email us from your registered address with the subject "Delete my account", or ask your society admin. We confirm in writing once it is done.

6. Children

The app is for adults managing a home or working in a society. It is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has registered, tell us and we will remove the account.

7. Changes to this policy

If we change how information is used in a way that affects you, we will update the date at the top of this page and notify you in the app before the change takes effect.

8. Contact

Questions, complaints or requests about privacy: smartapartmentcare@yahoo.com, or +91 96760 43021 (Mon–Sat, 9 AM – 7 PM IST). If you are not satisfied with our response, you may complain to the Data Protection Board of India.