1. This agreement

These terms are an agreement between you and Smart Apartment Care ("SAC", "we", "us"). They apply from the moment you create an account, sign in, or use either application. If you do not accept them, do not use the service.

Where your society has signed a separate written agreement with us, that agreement governs the society's subscription, and these terms govern your own use as an individual. If the two conflict on the same point, the signed agreement wins.

Our Privacy Policy explains what we collect and who can see it; it forms part of these terms.

2. The two applications

SAC is delivered as two applications over one shared set of records. They are separate products with separate logins, and the account you hold in one does not sign you into the other.

An admin console account may be linked to a mobile account so that one person can do both jobs. That linkage is granted by us and can be withdrawn by us. Console accounts are issued to named individuals and must not be shared, resold, or used on behalf of anyone who has not agreed to these terms.

3. Your account

• You must be 18 or over and legally able to enter into this agreement. The service is not directed at children.
• The details you register — your name, mobile number, email address and the flat you occupy — must be true and kept current. Most of the service turns on them being right: a charge is raised against a flat, and a receipt is emailed to the person the charge belongs to.
• Your credentials are yours alone. Keep your password confidential and do not let anyone else use your account. You are responsible for what happens under it.
• Tell us at once, at smartapartmentcare@yahoo.com, if you believe your account has been used without your permission.
• One person, one account. Do not register on someone else's behalf without their knowledge, and do not create an account using details that are not yours.

4. Your society decides your access

SAC provides the software; your society runs itself. Your society's owner and committee decide who joins, which flat you are attached to, what charges are raised, who sits on the committee and what each committee role may do. We do not make those decisions and cannot overrule them.

What follows from that:

• What you can see and change depends on the role your society has given you, and it is enforced by our server, not merely hidden in the app. Attempting to reach data outside your role is a breach of these terms (see clause 5).
• Your committee may change your role, narrow it, or remove you from the society. Access ends when they do so.
• Disputes about charges, dues, complaints, staff, elections or committee decisions are between you and your society. We are not an arbitrator of them, and contacting us will not change a record your committee is entitled to keep.
• Where you manage a society, you are responsible for the accuracy and lawfulness of what you enter about other people — residents, tenants, visitors and staff — and for having the right to enter it.

5. Acceptable use

Use the service for running or living in a society, and for nothing else. You must not:

• Access, or try to access, any account, society or record you have not been given rights to — including by probing our API, tampering with requests, or using another person's credentials.
• Interfere with the service: no scraping, automated bulk collection, load testing, penetration testing, reverse engineering, or attempting to bypass rate limits and security controls, without our written permission.
• Upload anything unlawful, defamatory, obscene, harassing, or infringing someone else's rights; or anything containing malware.
• Use the resident directory, contact list or visitor register to market to people, to build a mailing list, or for any purpose other than the society's business.
• Post another person's private information — photographs, documents, phone numbers, staff records — without a proper reason and the right to do so.
• Misuse the reporting features: false complaints, false incident reports, or attendance marked for work not done.
• Resell, sublicense or provide the service to a third party, or use it to build a competing product.

Device keys issued to IoT hardware, and QR codes printed for society assets, are credentials in the same sense as a password. Do not share them and do not post readings from equipment you do not operate.

6. Charges, payments and receipts

• What a charge is. Charges, their amounts and their due dates are set by your society. A dispute about what you owe is one to raise with your committee.
• What a receipt is. A receipt or payment voucher issued by SAC is a record that a payment was entered into the system, generally by your society's treasurer or by you. It is evidence of the entry, not a guarantee by us that funds moved or cleared.
• Rent. A tenancy recorded in the app is a record of an agreement between a landlord and a tenant. The agreement itself is theirs; SAC neither drafts it nor enforces it, and the outstanding figure the app shows is arithmetic over what has been entered. Nothing is raised on a schedule — a tenancy issues no monthly demand and collects nothing; each payment is a record somebody entered. Ending a tenancy does not erase it: the agreement and its payments remain as that flat's rent history.
• Split bills. Groups, expenses and settlements are a shared ledger for your own convenience. The balances are computed from what members enter; SAC does not verify, collect or transfer anything, and a settlement marked as paid is a claim by the person who marked it.
• Subscription fees. Where a society pays SAC for the service, the amount, term and renewal are as agreed with that society. Fees are exclusive of taxes unless stated. Non-payment may lead to suspension after notice to the society.
• Third-party payment providers. Where a payment method is offered through an external provider, that provider's own terms apply to the transaction, and failures at their end are theirs to resolve.

7. Community features

Polls, meetings, notices and games are provided as tools for the society, and the society is responsible for how it uses them.

• Polls and voting. A flat's vote may be cast only by that flat's owner or tenant. Whether a poll's outcome binds the society is a question for its bye-laws, not for the software.
• Games (Tambola). The board and tickets are entertainment for a society's own members. Any prize is arranged, funded and handed over by the people running the game — SAC neither collects stakes nor pays prizes, and prize amounts entered in the app are a note of what the host announced. You must not use the feature for gambling where the law does not permit it; running a game is the host's responsibility, including compliance with the law where they are.
• What others post. Complaints, contact ratings, poll comments and documents are written by other users. We do not endorse or verify them.

8. Content you upload

Photographs, documents, meeting minutes, bills and anything else you upload remain yours (or your society's). You give us a limited licence to store, copy and display that content strictly so we can operate the service for you and the people you have shared it with — nothing more. We do not use it for advertising, and we do not sell it.

You confirm you have the right to upload what you upload. We may remove content that breaches these terms or the law, and where a society is closed or an account deleted, content is handled as set out in our Privacy Policy — financial records are retained because a society must be able to produce its accounts.

If you send us feedback or a suggestion, we may act on it freely and without obligation to you.

9. Availability, changes and support

We work to keep the service running and to keep your data safe, but no online service is perfect. We may take it down for maintenance, and we may add, change or withdraw features as the product develops. Where a change materially reduces what the service does, we will give reasonable notice.

Notifications are delivered on a best-effort basis through Google Firebase and your device's settings. A push that does not arrive — because the phone was off, the token expired, or notifications were disabled — is not a failure of the record, which remains in the app. Do not rely on push notification alone for anything urgent or safety-critical, including a fire alarm, an intrusion, a lift entrapment or a medical emergency: call the emergency services and your security desk.

Support runs Monday to Saturday, 9 AM – 7 PM IST, by email and phone. Response times outside a signed agreement are targets, not commitments.

10. Suspension and ending your account

• You may stop using the service at any time and ask us to delete your account, as described in the Privacy Policy.
• Your society may remove you from it, which ends your access to that society's records.
• We may suspend or terminate access — with notice where it is practical to give it, and immediately where it is not — if you breach these terms, if your use puts the service or other users at risk, or if we are required to by law.
• When access ends, the clauses that are meant to survive do: money already owed, content licences needed to keep the society's records intact, limits of liability, and governing law.

11. Our responsibility, and its limits

The service is provided "as is". To the extent the law allows, we do not warrant that it will be uninterrupted, error-free, or that it will meet a particular requirement of your society.

We are not responsible for:

• Decisions your society makes, or fails to make, using the information in the service — including charges raised, complaints closed, staff attendance marked, work orders assigned or elections run.
• The accuracy of what other users enter, or of readings sent by devices we do not own.
• Loss arising from a payment made outside the service, or from a dispute between residents, a landlord and tenant, or members of a split-bill group.
• Interruptions caused by your device, your network, an app store, or a third-party provider.

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, loss of goodwill, or loss of data that you could reasonably have kept a copy of. Where we are liable, our total liability for all claims in any twelve-month period is limited to the fees paid to us for the service in that period, or ₹10,000 where no fees were paid.

Nothing here excludes liability that cannot lawfully be excluded — including for fraud, or for death or personal injury caused by our negligence.

You agree to indemnify us against claims brought by a third party arising from your breach of these terms, from content you uploaded, or from your unlawful use of the service.

12. Our intellectual property

The applications, their design, artwork, source code and the SAC name and logo belong to us. We grant you a personal, non-exclusive, non-transferable, revocable licence to use them for the purpose set out in clause 2. You may not copy, modify, distribute or create derivative works from them.

13. Changes to these terms

We may update these terms as the service changes or the law requires. The date at the top of this page shows when they last changed. For a material change we will notify you in the app or by email before it takes effect. Continuing to use the service after that means you accept the updated terms; if you do not, stop using it and ask us to close your account.

14. Governing law

These terms are governed by the laws of India, and the courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute arising from them. If any clause is found unenforceable, the rest continues in force. Our not enforcing a term on one occasion does not waive it.

15. Contact

Questions about these terms: smartapartmentcare@yahoo.com, or +91 96760 43021 (Mon–Sat, 9 AM – 7 PM IST).